The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  Carpet Cops’ exclusive hot water extraction method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.

A light vacuuming in the traffic areas is recommended but not required.  If needed, the crew can pre-vacuum the area to be cleaned.  Also, the equipment is vacuuming the entire time we are cleaning.

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the aforementioned variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

We run dry passes in order to pull our as much moisture as possibly in the carport in order for a fast dry time. Many companies don’t have the vacuum and machine power that we have so they leave the carpet wet for sometimes days which can not only cause damage to the carpet but can cause mildew, smell, and for stain wishing to happen! That why we take the time to run dry passes to ensure that doesn’t happen!

The problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Carpet Cops.

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact Carpet Cops.

We cannot guarantee that the cleaning will get rid of all the fleas. We usually recommend that the customer kill the adult fleas first by whichever method they prefer, this is something that a professional exterminator might be able to help with. Please keep in mind that the carpet is not the only place fleas will lay eggs, you might consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained Carpet Cops employees. This is what allows us to stand behind all of our work.

Yes carpet cops cleans all types of carpet fibers including Wool, Silk, Linen, Cotton, Jute and many other natural and synthetic carpets with out damaging them!

Yes Carpet Cops can clean all types of area rugs from synthetic to high end natural blends in place with out low moisture technique that is safe to even be cleaned on hardwood floors! We also offer an offsite cleaning that is deeper where were we bring the rug into a tank cleaning facility where it is fully submerged and put through a longer process of cleaning. This usually has about a 2 week turn around.

The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning. This method is the only method that is accepted by the IICRC and does not void the warranties from your carpet manufacturers. Carpet Cops has perfected our method and techniques in order to be the most efficient an effective at getting the deepest, toughest dirt and stains out! We also run dry passes after all the wet clean passes in order to make sure there is little possible moisture left in the carpet for a fast dry time!

We do ask that you pre vacuum debris off the carpet before we arrive! Even though we do carry vacuums to pre vacuum but if we need to prevail before set ups there can be a charge for the time.

Though we work as efficiently as we can we do not rush! We do not sacrifice quality for speed.  An average home take between 2-4 hours to clean including set up and break down but time varies with size and what we will be moving around.

Yes we will move some small pieces of furniture! Such as in a bedroom if you would like we can move the night stands and things like that but if we are moving beds large dressers and heavy pieces there may be a charge. In living rooms we are able to put couches and coffee tables on sliders as long as they are not too heavy to lift. If there is an excessive amount of furniture being moves there may be a charge because of the extra time it takes to clean!

Back when Carpet cleaning was a new thing yes this was true! They used to use a oil based chemical that would remove dry but then left oil behind which would cause carpet to attract dirt. This technique hasn’t been used in over 30 years! With modern carpet cleaning your carpet will have the same resilience as it did when it was new! Though there are many carpet cleaners that do not have to machine and vacuum power to get their chemicals out of the carpet which can leave a residue which becomes sticky and will lead to your carpet coiling much faster!

If a spot is gone when we leave it should not reappear! If it does give us a call and we will come take care of it. Many times the reason the spots reappear is that the carpet is left to wet and it can cause what is called wicking which brings discoloration from the carpet backing to the surface.

When comparing prices you have to keep in mind the services provided. Many carpet cleaners are not certified or using top of the line equipment and compounds to get your carpet clean and keep it clean for longer! Also many companies will give you a low price over the phone or coupon and then jack the prices up while performing the service. With Carpet Cops our price included general spotting, preconditioning, cleaning and dry passes. We also take into account the little things like protecting your walls, being careful of your belongings and moving small pieces of furniture to make sure we clean as much of your carpet as possible.

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

A dry soil protector comes on most carpet from the manufacturers. This is a wear dated product and is removed over time with every day traffic. Carpet manufacturers recommend that you have this protector reapplied about once a year, and perhaps more often on heavy traffic areas.

Carpet Cops odor out uses a natural bacterial enzyme action to digest organic odor sources such as vomit, feces, urine, milk, blood, etc. This product removes organic odors that it contacts. It also uses a neutralizer to give immediate relief from any odors while the enzyme is working. The key to complete removal of an odor is that this product must reach all contaminated surfaces. If the odor causing source has penetrated the backing and possibly the padding we cannot guarantee complete removal of the odor.

Manufacturers recommend having upholstered furniture professionally cleaned every 12-24 months depending on use.

We use our powerful hot water extraction cleaning process whenever possible, because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and your furniture.

Yes, we can. We’ll test your fabric to determine which cleaning method will be the safest and most effective. That tag, or “Manufacturer Liability Code,” is required to recommend “a” cleaning method even though it may not be the most effective method for removing soil.

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with optional protector application determines the drying time, typical dry time ranges from 2-6 hours. We dry upholstery fast.

What types of leather does Carpet Cops clean?

We can clean all types of leather, including pigmented, aniline, nubuck, and suede.

Do manufacturers recommend professional leather cleaning? If so, how often?

Yes, manufacturers recommend cleaning every 6-12 months.

Why should I have my leather professionally cleaned?

Like any skin, leather needs regular care to retain its moisture and softness. Most store-bought leather cleaners and conditioners provide immediate relief but end up causing long-term damage. Professional products applied by professional technicians will keep your leather looking and feeling great for a long time

What is the difference between my household leather cleaner and the Carpet Cops system?

Household cleaners contain silicones and lubricants that provide an outer layer of protection but end up dehydrating and damaging your leather. Our professional leather cleaners, moisturizers, and protectants provide long-lasting rejuvenation without the harmful side effects.

Can Carpet Cops clean the leather upholstery in my vehicle?

Yes, in fact the leather in autos, boats, and RVs is exposed to more abrasive wear and more extreme weather conditions. These factors make additional care for your leather upholstery in these vehicles even more important.

How does Carpet Cops clean my leather?

At Carpet Cops, we use a proprietary system to clean and moisturize your leather and we can also provide optional protector for your leather. We will begin by applying and removing a cleaner that removes damaging soils. Next, the leather is heated to open pores and accept the moisturizer that leaves your leather feeling as soft and supple as the day it was made. If you choose, we will then re-heat the leather and apply a protector that will actually fill in the cracks where soils typically settle, preventing future damage. All of these steps are completed by our fully trained leather care specialists.

What can I expect from professional leather cleaning?

Our professional cleaning removes soil but it cannot correct the damage that soil has already caused. We can offer you a free demo that will help you understand the potential outcome of the cleaning, all at no cost to you. In extreme cases, some leather may need restoration in addition to cleaning.

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile & grout cleaning is the only way to remove the deep-down dirt.

First we add a cleaning agent that is absorbed into any porous surfaces and sets for 15 minutes. This compound begins to create oxygen which forces and soiling and staining to the surface. We then go by with a grout brush and had scrub all the grout lines then if needed we use a deck brush to scrub the tops of the tile. Then after that has been finished we are ready to clean. We use a high pressure rotary tool connected to out truck-mounted system with 2 spinning jets that emulsify, rinse and suck the dirty water off your floors!

As with carpet, many factors must be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile & grout cleaned.

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

To preserve the life of the sealant, we recommend that you use a neutral cleaner on your floor. Rinsing after mopping will also help keep your floors looking their best. You will want to avoid bleach and other harsh chemical cleaners as these can wear away at the sealant and cause it to break down prematurely.

Clear seal is an invisible layer of protection that penetrates into the pores of the grout. This gives you more time to clean up dirt and liquid spills before they soak into the grout, however, it is not waterproof.

Carpet Cops services Travertine, Marble, Limestone, Slate and Granite in most locations. In select locations, we also service Flagstone, Concrete, Terrazzo and Saltillo floors. We service all of these stones in all locations.

Our natural stone services go beyond indoor floors. We also provide services for countertops, shower stalls, and outdoor areas.

Natural Stone is varied in color and no two pieces look the same. Ceramic/porcelain tile have repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our professional technicians can analyze the materials and determine the type of flooring you have in your home.

Cleaning can last anywhere from 6-12 months. However, the length of time could be more or less depending on foot traffic, condition and type of stone, and how well the stone is maintained. Ask your technician for a recommended cleaning and maintenance plan for your natural stone floors.

Time can vary based on a number of factors including the type and size of the stones, amount of soil in the grout lines, room configuration and number of applications of polish or sealer that are applied. For an average size room (generally up to 300 square feet, although room sizes may vary by location), it typically takes 30-60 minutes to complete the cleaning process.

Natural stone and grout are porous materials that absorb soil and spills. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. Sealers also help enhance the natural beauty of your floors.

We recommend that you wait at least one hour before walking on the floor to allow sealers and polish to dry. For best results, limit all foot traffic until sealant has completely cured. It will take 24 hours for sealers to cure completely, so we suggest that you avoid any liquid coming in contact with the floor during that time.

To preserve the sealer and polish of your floors, we recommend avoiding harsh cleaners that contain wax, bleach, acidic agents, or other harsh chemicals that can damage the surface of your natural stone floor. Rinsing after mopping will also help keep your floors looking their best.

No, this service is only offered in specific locations. To find out if it is offered in your area, please call contact Carpet Cops and speak with a Customer Service Advisor.

Some of the reasons are:

• Dirt and debris may collect in your ventilation system blocking ductwork and key components of the furnace, including the evaporator coil and blower.
• Build-up of these contaminants in the system can restrict airflow causing it to work harder and longer, thus expending more energy.
• By cleaning the entire HVAC system, you may see an increase in the energy efficiency of your system, which in some cases translates to lower utility bills. These cleanings may also extend the life of your furnace or air conditioning system by reducing wear and tear.

Indoor air can be two to five times more polluted than outdoor air. In a dirty ventilation system air cannot flow freely, causing the system to work harder and less efficiently. This can shorten the lifespan of your ventilation system.

Surprisingly enough, yes. Construction debris is one of the most common types of contamination that we find in air duct systems. Fine particulates, such as drywall dust or sawdust, as well as other materials, can make their way into your system when the construction crews are cleaning up. The only way to thoroughly remove all of these pollutants from your system is through professional cleaning

Regular mopping just doesn’t reach the stubborn dirt that lies deep in the pores of your hardwood, but our cleaning process does. This process includes an initial vacuuming of the areas to remove any loose dirt and debris, an auto scrubbing with an alkaline cleaner and then another auto scrubbing with a neutral cleaner to return the floor to its initial sheen. Edges are hand scrubbed, as are stairs. We use a system designed by Basic Coatings which specialized in only hardwood floor cleaning. This system involves a 2 part cleaning which the first removes any dirt, grime, and build up cleaners and then the second is alcohol based that removed any residue left by the first cleaner. This ensure a squeaky clean floor!

Yes. Clean and Maintenance Coat your hardwood floors with a combination of our deep cleaning and an application of our hardwood floor refinisher. First, we remove dirt and debris with our cleaning process, then we’ll coat your floors with our new urethane coating. We will put two coatings on which will restore the coating and the luster of your hardwood floors while keeping it protected for years to come

We are available 24 hours a day to help you handle your water emergency. Just call contact us and our Customer Service Advisors will have a certified restoration specialist get in touch with you right away.

You will speak with a certified restoration specialist very soon after your call. Then we’ll do the following to help you reclaim your home.

• Advise you of what to do to minimize damage until our crew arrives.
• Dispatch certified, trained, and experienced water damage crews to your home within three hours or less.
• Pump out freestanding water quickly, and then extract water from carpet, padding, and upholstery.
• Remove carpet and padding if deemed necessary. We will then clean, dry, and reinstall carpet and padding based on IICRC standards.
• Provide professional grade equipment for a controlled drying process of your home and its contents—this minimizes the possibility of secondary damage and potential microbial growth.
• Use specialized instruments to locate hidden pockets of water and to technically monitor the dehumidification/drying process.
• Work directly with your insurance company to process claims and get your home back to normal as soon as possible.
• Make sure your home’s structure and contents are dry, to the recommended industry standards for your area of the country.

Yes Carpet Cops has all the necessary certifications and knowledge to talk directly with adjusters and insurance companies to make sure that the damage done to your home is fixed correctly and to help take the stress off of you!